The company opened a warehouse in Townsville in the early 1990’s and evolved its business model to provide administration and warehousing services, to complement its strong commission-based sales portfolio, whilst ceasing all wholesale activities. Technological advancements aside, the company still operates under the same basic framework 30 years later, providing full branch services, warehousing, and frontline sales, all on a commission basis.
Further changes in the industry saw Rockhampton being serviced from the South East corner, ending most North Queensland Agents business dealings in Rockhampton, Blackall, Barcaldine, Emerald, Longreach and Winton. N.B. Agencies closed its operation in Cairns, relocating to its Townsville facility in the suburb of Currajong, to refocus on the evolving market in North Queensland and the Pacific Islands.
In the late 1990’s the company purchased a warehouse facility in the inner-city suburb of West End Townsville, where it has been operating from since. Due to the increase in exclusively branded product in the retail plumbing market, the decision was made in 2018 to secure a nearby secondary warehouse, to put in a purpose built 90m2 by appointment only showroom. This space was designed to display our general range domestic bathroom products and specialised commercial plumbing solutions for architects, builders, plumbers and end users, and provide valuable product training sessions to the reseller network.
The rest as they say is history……
The company is second generation family owned almost 45 years later. Now trading as N.B. Agencies (QLD) Pty Ltd, we are a locally owned company with a connected local team. We specialise in developing new customers and generating additional sales for the companies that we represent. Our local team now provide full branch services, managing everything from warehousing, order processing and despatch, to aftersales and warranty management. Our external sales provide full frontline services and customer relationship management, backed up by consistent monthly call cycles through the company’s service area in North Queensland, which stretches southwest to Sarina and Moranbah, west to Mount Isa and North to the tip of Queensland, covering all cities and towns in between.
Pre-COVID, the company also serviced the Pacific Islands, including Papua New Guinea, Solomon Islands, Vanuatu, Fiji, Tonga, Samoa, and Micronesia. The customers in these areas are still actively serviced, but physical sales calls are not possible at this time.